Pura Vida Policies
Consultation
We are dedicated to helping clients achieve their skin care goals. Towards that end, our skin health experts offer consultations to better understand each individual's skin care needs. Based on a private skin analysis and conversation, both client and one of our trained medical staff, will design a treatment plan that will best meet the expectations of the client.
Scheduling
Appointments are preferred, but not always necessary. If we have an available provider, we will be happy to provide your desired treatment. However, most procedures are booked several weeks in advance.
Arrival
Check-in with front desk at least 20 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical spa, we require that all new clients fill out a medical history and treatment consent forms.
Late Arrivals
Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client's sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are 20+ minutes late for your scheduled appointment, you will be considered a "no-show" and charged a penalty.
Cancellations
Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge. All services re-scheduled or cancelled on same day of appointment or missed without notice will be charged.
Product Returns
Your satisfaction is our utmost concern. You may return your product unopened with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to achieve your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit towards one of our services or a refund credited back to you in the same method of payment used for purchase.
Added Comfort
With any of our medically based treatments, a topical anesthetic cream is available and can be applied 15 minutes before your treatment. You may order your cream when you schedule your appointment.
Payment
Pura Vida accepts cash, Visa, Master Card, and Discover. Payment by check is also accepted. There will be a $35 dollar charge for all returned checks. We also have Care Credit available for financing our med spa services.
Please do... leave babies, children and pets at home.
Turn off cell phones and pagers.
This is your time to relax.
Inform our front desk staff if you have any special needs or concerns. This will allow us to ensure your time spent with us is a memorable experience.
Gratuities
Gratuities are not expected, however, if you feel that your service exceeded your expectations, they will be accepted.
Valuables
We are not responsible for lost or stolen items and encourage you to leave valuables at home.
All prices are subject to change without notice. All times stated are approximate.
Pura Vida reserves the right to refuse services at our discretion.
Thanks,
